Refund policy
Return & Refund Policy
At Thermera, we stand behind the quality of every order. If something isn't right, we're here to help.
Eligible Returns & Refunds
We offer refunds or replacements under the following circumstances:
- Your order was not delivered.
- Your item arrived damaged or defective.
- You received the wrong item.
If your order meets one of the conditions above, please contact us within 30 days of delivery at thermerasupport@gmail.com with your order number and photos of the issue (if applicable). Our team will review your request and work quickly to resolve the issue.
Non-Returnable Items
Orders that are delivered as described and in good condition are not eligible for returns or refunds.
We are unable to accept returns or refunds for:
- Change of mind
- Ordering the wrong item
- Expecting a different product than what was described
- Sale or promotional items
- Digital products
- Gift cards
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you receive the wrong product, contact us immediately so we can evaluate the issue and provide a replacement or refund when appropriate.
To help us process your request faster, you may be asked to provide clear photos of the product and packaging.
Refund Processing
If your refund is approved, it will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at thermerasupport@gmail.com.
Order Support
If you experience any issues with your order, please contact our support team at thermerasupport@gmail.com before initiating a chargeback with your payment provider.
Our goal is to resolve every issue quickly and fairly. Opening a chargeback before contacting us may delay the resolution process and make it more difficult to assist you.